Membership + Studio Policies

No Late Participants - Door Closes At Start Time

  • Not giving yourself enough time to choose the right equipment and missing the Demo could lead to hurting yourself

  • Someone coming in late while the coach is trying to lead class is distracting for both the coach & other members

  • All of it ties back to us wanting to provide you with a quality experience and reduce things that prevent us from giving you the best class!

No Shows / Late Cancels

  • Late Cancel is 0-8 hours before class starts

  • No Shows/Late Cancels are subject to the below penalties:

    • Trials: $15 Fee

    • 4xMo-12xMo Memberships: Lose A Class

    • Unlimited Memberships: $15 Fee

    • Drop-ins/Punchcards: Lose The Class

Pets & Children

  • Pets are not allowed inside the studio, with the exception of service animals

  • Well-behaved children (and parents) are welcome to sit on our bench near reception during class. Please make sure they are wearing headphones if using electronics

Guest Passes

  • You can book your guest through the IBX Fitness app using your guest credits

  • If they late cancel or no-show, you will lose your guest pass credit

Additional Classes

  • Can be purchased at the class rate for your membership  by emailing: info@ibxfitness.com

Membership Switches

  • To Upgrade/Downgrade Memberships members must send an email to info@ibxfitness.com at least 7 days before the month you want to switch memberships

  • Perfect option for months when you are traveling!

Membership Pause

  • All Members must submit the Pause Form at least 7 days before the month you want to Pause

  • You get 30 days to pause for free each calendar year. Any pause after that is $50/pause.

Membership Cancellations

Use Clean, Proper Shoes

  • Please make sure you use a clean pair of shoes in our studio and avoid shoes you use for trails, beach walks, gardening, outdoor sports, etc.

  • Use the proper shoes to get the most out of your IBX workout. We recommend cross-trainers (vivo barefoots, Nike Metcon Free, Reebok Nanos, NoBull) just to name a few

FAQ

  • 510-853-8933 will reach all IBX Staff. Staff is available 9am-5pm M-F. While we will aim to get back to you ASAP, please allow up to 24 hours for a response

  • info@ibxfitness.com reaches all staff

  • No they do not! They are a perk for being a monthly member at IBX :)

  • 2 weeks in advanced

  • If you can comfortably do 3+ more reps beyond the amount for the workout (ex: workout calls for 6 reps, and you can do 9) then it is time to bump up! If it's time-based, if you can do 5+ seconds past the time for the workout (ex: workout calls for 40 seconds on, and you can comfortably do 45 seconds) then it's time to bump up! Always start by going up 5lb, and then adjust from there

  • We'd love for you to describe it to them in your own words! But if you need some help, you can tell them we're a group strength training studio where each workout is 2 parts strength and 1 part cardio.

Staff Communication Schedule

  • Staff is available 9am-5pm Mon-Fri via text, email, and calls

  • Any message sent after 5pm or over the weekend will be responded to during the next available business day.

  • While we aim to respond faster, please allow up to 24 hours for a response

  • Reminder that any changes to membership (switches, pauses, cancellations, additional classes) must be done in email