Membership + Studio Policies

No Late Participants - Door Closes At Start Time

  • Not giving yourself enough time to choose the right equipment and missing the Demo could lead to hurting yourself

  • Someone coming in late while the coach is trying to lead class is distracting for both the coach & other members

  • All of it ties back to us wanting to provide you with a quality experience and reduce things that prevent us from giving you the best class!

No Shows / Late Cancels

  • Late Cancel is 0-8 hours before class starts, inclusive. Meaning if you cancel at 10pm exactly for a 6am class, that counts as a late cancel

  • No Shows/Late Cancels will result in a $25 charge per occurrence. This applies to all memberships, punchcards, drop-ins, and guest passes

  • If you reserve a spot in class, arrive at the studio, but do not participate in class, this will also be treated as a no-show, and the $25 fee will apply. Reserved spots are limited, and an unused reservation prevents another member from attending.

  • Non-unlimited memberships, punchcards, and drop-ins will still have the class to use during their billing cycle/before their expiration date. Please allow 24 hours for the credit to return to your account - it will not be instantaneous

Waitlists

  • You will be emailed and texted automatically if you get off of the waitlist

  • Waitlists will stop updating 1 hour before class starts. If a spot opens up within 60-45 minutes of class start time, you will be notified via text that a spot is open, and you will then need to manually book it yourself if you want to claim it

  • Please make sure to look! If you don't want to lose your credit, take yourself off the waitlist if you don't think you can make it

  • No Show/Late Cancel penalties will still apply

Pets & Children

  • Pets are not allowed inside the studio, with the exception of service animals

  • Well-behaved children (and parents) are welcome to sit on our bench near reception during class. Please make sure they are wearing headphones if using electronics

Guest Passes

  • You can book your guest through the IBX Fitness app using your guest credits

  • Book the class/spot like you would for yourself, and you should see an option to book for your guest, rather than yourself

  • If they late cancel or no-show, you will be charged $25

Additional Classes

  • Can be purchased at the class rate for your membership  by emailing: info@ibxfitness.com

Membership Switches

  • To Upgrade/Downgrade Memberships members must send an email to info@ibxfitness.com at least 7 days before the month you want to switch memberships

  • Perfect option for months when you are traveling!

  • NOTE: not applicable your first 3 months

Membership Pause

  • All Members must submit the Pause Form at least 7 days before the 1st of the month you want to Pause.

  • Verbal/social media/email/text pause requests will not be honored - you must fill out the form.

  • Any form submission asking for a date less than 7 days before the 1st of the month you want to pause will not be honored.

  • You get 30 days to pause for free each calendar year. Any pause after that is $50/pause.

  • All pauses must be individually requested - you cannot keep an account on indefinite pause, and all pauses must be requested for each month you want to pause

  • NOTE: not applicable your first 3 months

Use Clean, Closed-Toe Shoes

  • Please make sure you use a clean pair of closed-toe shoes in our studio and avoid shoes you use for trails, beach walks, gardening, outdoor sports, etc. Staff reserves the right to not allow you to take class if wearing improper footwear

  • Use the proper shoes to get the most out of your IBX workout. We recommend cross-trainers (vivo barefoots, Nike Metcon Free, Reebok Nanos, NoBull) just to name a few

  • See our full recommendations here!

Membership Cancellations

  • All members must submit the Cancellation Form with a 30-day notice

  • Verbal/social media/email/text cancel requests will not be honored - you must fill out the form.

  • NOTE: Must still complete initial 3-month minimum commitment

  • Annual Memberships:

    • Upon completion, this membership will always renew into a new annual contract.

    • If you cancel before the end of any 12-month period, you will be charged a $30 fee (the difference between the annual and month-to-month fees) for each active month of membership.

      • Example: if you cancel at 6 months or 18 months, you would owe $180 either way (6 * 30 = 180)

Leaving Class Early

  • If you need to leave more than 5 minutes early, please reschedule and pick a different class to avoid disruption

  • If you need to leave 5 minutes early, please let the coach know BEFORE class starts

  • Leave your equipment in your workout box, and quietly collect your belongings and depart to avoid class disruption

Class Registration

  • For a given day, you can only make 1 reservation per day.

  • Examples

    • You CAN book a single class each day on Monday, Tuesday, Wednesday, Thursday, etc. up to 2 weeks in advance

    • You CANNOT book two classes within the same day (ex: both 5:20pm and 6:25pm on Monday)

    • You CANNOT book yourself into a class and also onto a waitlist for another class within the same day (ex: 6:25pm on Tuesday, and then also put yourself on the 12pm waitlist on Tuesday)

  • You can reserve a class or change your spot within a class up to 15 minutes before the class start time

No Airpods/Headphones During Class

  • If you are participating in the class, Airpods or headphones of any kind cannot be worn once class begins

Additional FAQs

  • 510-853-8933 will reach all IBX Staff. Staff is available 9am-5pm M-F. While we will aim to get back to you ASAP, please allow up to 24 hours for a response

  • info@ibxfitness.com reaches all staff

  • Use the IBX Fitness app!

  • No they do not! They are a perk for being a monthly member at IBX :)

  • 2 weeks in advance to the hour. Meaning if you want to book the Tue 12pm class 2 weeks away, you need to wait until 12pm on the Tue 2 weeks before.

  • Once a class is full, you can be added to the waitlist.

    1. If you're on the waitlist, and a spot opens up, as long as it is earlier than 1 hour before the class starts, you WILL be automatically added in.

      1. For example, if a spot opens up at 4pm for the 5:20pm class, and you're at the top of the waitlist, you'll be added automatically

    2. If you're on the waitlist, and a spot opens up less than 1 hour before class starts, you will NOT be added to the class.

      1. For example, if a spot opens up at 4:55pm for the 5:20pm class, and you're at the top of the waitlist, you will NOT be added.

    3. If spots become available less than 1 hour before class, they will be open for ANYONE to book regardless of waitlist position

      1. if you want to get into a class less than 1 hour before it starts, make sure to check the class via the IBX Fitness app ASAP!

    As always, if you cannot make a class (whether you're on the waitlist or not) please cancel your reservation so others can get in, and check your email for waitlist updates! This is the only way to find out about waitlist updatesItem description

    1. Safety. Not giving yourself enough time to choose the right equipment and missing the demo increases the chance of injury

    2. Disruption.Coming in late and rushing to put your stuff down, grab equipment, and get set up is distracting to both the coach and other members

    3. Distracts From Coaching. The coach now has to help the late person, in addition to demoing the workout, leading the warm-up, making sure everyone who was on time has what they need.

    4. Quality. All of this ties to our mission of providing a high-quality class experience, and reducing things (like handling late arrivals) that prevent our staff from giving you the best class possible

    Be Great, Not Late!

    • Any local resident who is over 18 years old.

    • If you are visiting the area, or utilize a third-party app like ClassPass, this trial does NOT apply to you, but you can take advantage of our Drop-In or Punchcard rates!

  • If you can comfortably do 2+ more reps beyond the amount for the workout (ex: workout calls for 6 reps, and you can do 8) then it is time to bump up! If it's time-based, if you can do 5+ seconds past the time for the workout (ex: workout calls for 40 seconds on, and you can comfortably do 45 seconds) then it's time to bump up! Always start by going up 5lb, and then adjust from there

  • We'd love for you to describe it to them in your own words! But if you need some help, you can tell them we're a group strength training studio where each workout is 2 parts strength and 1 part cardio.

    1. Arrive 15 minutes early - if you do not arrive 15 minutes early, you will need to re-schedule your class

    2. Fill out our Liability Waiver ahead of class

    3. Fill out our short intake form (takes 2 minutes) so your coach can best help you in your workout

    4. No Late Participants - We close the doors when class starts - be sure to arrive on time!

    5. Late Cancels (less than 8 hours before class start time) and No Shows will lose their class credit

    6. Wear clothes and shoes you can move/sweat in, and bring a water bottle!

    7. Street parking is free along San Pablo and our cross streets (Portland and Washington). There is also limited bicycle parking.

    8. If you're new to gyms, workouts, and/or just starting your fitness journey. Here's a blog to catch you up to speed on some lingo used in our studio.

  • For full list of policies, please see our membership terms and conditions and punchcard/drop-in terms and conditions.

    Membership terms and conditions are reviewed verbally and over email with each member. The signed agreements are also viewable at any time in your account in the IBX Fitness app

Staff Communication Schedule

  • Staff is available 9am-5pm Mon-Fri via text, email, and calls

  • Any message sent after 5pm or over the weekend will be responded to during the next available business day.

  • While we aim to respond faster, please allow up to 24 hours for a response

  • Reminder that any changes to membership (switches, pauses, cancellations, additional classes) must be done in email