Membership + Studio Policies
No Late Participants - Door Closes At Start Time
Not giving yourself enough time to choose the right equipment and missing the Demo could lead to hurting yourself
Someone coming in late while the coach is trying to lead class is distracting for both the coach & other members
All of it ties back to us wanting to provide you with a quality experience and reduce things that prevent us from giving you the best class!
No Shows / Late Cancels
Late Cancel is 0-8 hours before class starts
No Shows/Late Cancels are subject to the below penalties:
Trials: $15 Fee
4xMo-12xMo Memberships: Lose A Class
Unlimited Memberships: $15 Fee
Drop-ins/Punchcards: Lose The Class
Pets & Children
Pets are not allowed inside the studio, with the exception of service animals
Well-behaved children (and parents) are welcome to sit on our bench near reception during class. Please make sure they are wearing headphones if using electronics
Guest Passes
You can book your guest through the IBX Fitness app using your guest credits
If they late cancel or no-show, you will lose your guest pass credit
Additional Classes
Can be purchased at the class rate for your membership by emailing: info@ibxfitness.com
Membership Switches
To Upgrade/Downgrade Memberships members must send an email to info@ibxfitness.com at least 7 days before the month you want to switch memberships
Perfect option for months when you are traveling!
Membership Pause
All Members must submit the Pause Form at least 7 days before the month you want to Pause
You get 30 days to pause for free each calendar year. Any pause after that is $50/pause.
Membership Cancellations
All members must submit the Cancellation Form with a 30-day notice
Use Clean, Proper Shoes
Please make sure you use a clean pair of shoes in our studio and avoid shoes you use for trails, beach walks, gardening, outdoor sports, etc.
Use the proper shoes to get the most out of your IBX workout. We recommend cross-trainers (vivo barefoots, Nike Metcon Free, Reebok Nanos, NoBull) just to name a few
FAQ
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510-853-8933 will reach all IBX Staff. Staff is available 9am-5pm M-F. While we will aim to get back to you ASAP, please allow up to 24 hours for a response
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info@ibxfitness.com reaches all staff
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No they do not! They are a perk for being a monthly member at IBX :)
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2 weeks in advanced
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If you can comfortably do 3+ more reps beyond the amount for the workout (ex: workout calls for 6 reps, and you can do 9) then it is time to bump up! If it's time-based, if you can do 5+ seconds past the time for the workout (ex: workout calls for 40 seconds on, and you can comfortably do 45 seconds) then it's time to bump up! Always start by going up 5lb, and then adjust from there
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We'd love for you to describe it to them in your own words! But if you need some help, you can tell them we're a group strength training studio where each workout is 2 parts strength and 1 part cardio.
Staff Communication Schedule
Staff is available 9am-5pm Mon-Fri via text, email, and calls
Any message sent after 5pm or over the weekend will be responded to during the next available business day.
While we aim to respond faster, please allow up to 24 hours for a response
Reminder that any changes to membership (switches, pauses, cancellations, additional classes) must be done in email